Shipping policy

Thank you for shopping with Éclat by Toleen. The following outlines our shipping process and guidelines.

Orders are processed within 1–3 business days (Monday–Friday).

Orders made on weekends or holidays will begin processing on the next business day.

We currently ship within the United States.

Standard shipping typically takes 3–7 business days.

Shipping rates are shown at checkout.

Once your order is shipped, you will receive a confirmation email with a tracking number.

Please allow 24–48 hours for tracking information to update.

Shipping times are estimates. Unexpected delays may occur due to carrier issues, weather, holidays, or peak seasons.

Éclat by Toleen is not responsible for delays caused by the carrier.

Customers are responsible for providing a correct shipping address.

Orders shipped to an incorrect address provided by the customer cannot be refunded or replaced free of charge.

Éclat by Toleen is not responsible for packages that are marked as delivered but are not received.

If this occurs, please contact the carrier to open a claim.

If your order arrives damaged, please contact us within 48 hours of delivery with photos at support@eclatbytoleen.com.

We will be happy to assist you.

International shipping will be added in the future.